What owners say about the work and the workshop.

A 1968 Constellation was running approximately +45 seconds per day in the dial-up position but losing 20 seconds daily in crown-down. The owner had been managing around it by changing wrist positions but wanted it addressed properly before passing it to their son.

Six-position timing machine measurement confirmed the spread. The regulator was adjusted and the hairspring examined for positional influence. After the initial adjustment, a 48-hour observation cycle confirmed improvement across all positions. Traces were printed at both stages.

Rate tightened to within +8 to +12 seconds per day across positions. Not chronometer-grade, but appropriate for the calibre and age. The owner received both sets of traces and a plain-language explanation of what the numbers indicated. Total time: 7 working days. Cost: RM 780.

A pre-1980 Submariner had a damaged crown that had allowed moisture into the case. The dial showed early fog marks in one area and the movement had stopped. The owner wanted the piece back in use but was concerned about preserving the original condition.

Initial assessment and photography were completed and the first stage quoted: movement removal and assessment. Moisture was confirmed in the case and on several components. The crown tube required refitting rather than replacement. The dial fog was assessed as stable and non-progressive — no intervention was recommended for it. Movement service and final pressure test completed across three stages.

The piece was returned running within acceptable parameters. Dial fog remains as found — the owner agreed that intervention carried more risk than the current condition. Pressure rating confirmed at 200m post-reassembly. Full photographic and written record returned. Duration: 6 weeks across three stages. Total cost: RM 3,100 (three agreed stages).

An owner with three watches worn regularly in water — a dive watch, a sports piece, and a daily wearer — asked about setting up an annual gasket check schedule. Each piece had different service intervals recommended by the original manufacturers.

A schedule was discussed based on each piece's water exposure pattern. The dive watch comes in before each dive season. The sports piece is checked annually. The daily wearer is checked every 18 months unless the owner notices change in the crown resistance. Each check follows the standard two-point pressure protocol.

Over two years, three gasket services across the collection. On the dive watch's second visit, the pre-work pressure test showed a notable drop from the previous check — the gasket was replaced earlier than the schedule suggested. The service document from the first visit confirmed when it had last been changed and at what pressure. That record was directly useful.